Warranty and Repair

Our product warranty (excluding parts and accessories) for products purchased and used in Japan is for one-year period from the date of purchase according to the policy described below. The fee will be charged after one year warranty. If you purchased or used our products overseas require a repair, expenses such as travel expense may be required. However, products with special conditions, such as limited warranty or prototype distribution, may be excluded from the regular warranty. We will not be responsible for direct or indirect damage resulting from malfunction, such as the usage condition other than the instruction manual explained, natural disaster, etc.

Product Warranty Regulation

Any defect arised under normal use within the warranty period will be repaired for free of charge. Repairs required under the items below will not be provided with free of charge.
*Determination of repair will be made by Tsubosaka Electric.

1. Malfunction caused by inappropriate handling or use outside of the range described in the instruction manual.
2. Malfunction caused by inappropriate repair or modification made by service staff from another company.
3. Malfunction caused by reasons, such as fire, flood or other natural disaster.
4. Incorrect operation due to battery depletion.
5. Malfunction or damage caused from transport, moving or fall after the purchase.
6. This warranty is valid in Japan only.

One-year Warranty

We provide a one-year warranty from the date of purchase. In the event of malfunction for reason attributable to us during this period, repair will be provided free of charge.

Repair / Service

Repair after the warranty period will be charged.（Some repairs may be costly. Please consult us before you request repairs.）If product parts become impossible due to discontinued production by the part manufacturer, the repair warranty period may be shortened. Please CONTACT our Sales Department regarding on repair. Inquiry form can be used to make inquiries.